Shipping & Returns
At Thencix, we strive to deliver your orders swiftly and efficiently. Here's what you need to know about our delivery process:
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Successfully Delivered
Shipping, Order Processing, Cash on Delivery (COD), Back Orders & Cancellation Policy
This Shipping & Order Policy explains how orders are processed, shipped, delivered, cancelled and managed. By placing an order on Thencix.com, you acknowledge that you have read and accepted the terms outlined below.
1. Service Coverage
We currently ship across most serviceable locations within India through our authorized logistics partners.
Certain remote, rural or restricted locations may require additional delivery time or shipping charges.
International shipping is currently unavailable unless specifically agreed upon in writing.
2. Order Processing
All orders are subject to stock verification, payment confirmation, fraud screening and quality inspection before dispatch.
Normal Processing Time
- Ready stock products: 1–2 Business Days
- Warehouse products: 2–5 Business Days
- Backordered products: As mentioned on product page
- Custom procurement items: Depends on supplier availability
Business days exclude Sundays and Public Holidays.
Processing time does not include shipping transit time.
3. Order Verification
For security purposes, Thencix reserves the right to verify any order before dispatch.
Verification may include:
- Phone Call
- SMS Verification
- WhatsApp Confirmation
- Email Verification
- Identity Verification (High Value Orders)
- GST Verification (Business Orders)
Failure to complete verification may result in cancellation of the order.
4. Pricing Errors
Despite our best efforts, pricing or product information errors may occasionally occur.
If a product is listed at an incorrect price due to technical, human or supplier errors, Thencix reserves the right to:
- Cancel the order.
- Refund the full payment.
- Offer the customer the option to purchase at the correct price.
5. Product Availability
All products displayed on our website are subject to stock availability.
Inventory may change without prior notice due to:
- Supplier stock updates
- Simultaneous online orders
- Marketplace sales
- Warehouse adjustments
If an item becomes unavailable after your order has been placed, we will notify you and provide one of the following options:
- Wait for replenishment
- Alternative product
- Partial refund
- Full refund
6. Back Order Products
Certain products may be sold on a Back Order basis.
A Back Order means the item is not immediately available but has been ordered from our supplier specifically against your confirmed purchase.
Back Order Terms
- Estimated delivery time will be displayed wherever possible.
- Delivery dates are estimates and may vary.
- Supplier delays are beyond our direct control.
- Customers will be informed of significant delays.
- If procurement has not started, cancellation may be permitted.
- Once procurement has started, cancellation requests may be declined or cancellation charges may apply.
- If the supplier permanently discontinues the product, a full refund will be issued.
7. Shipping Policy
Standard Shipping
Most eligible products qualify for Free Standard Shipping across India.
Express Shipping
Express delivery may be available for selected products and locations at an additional charge.
Remote Area Delivery
Certain locations classified by courier companies as remote service areas may attract additional shipping charges.
Split Shipments
Orders containing multiple items may be shipped separately depending upon warehouse availability.
8. Delivery Timeline
Typical delivery timelines are:
| Shipping Type | Estimated Delivery |
|---|---|
| Standard Shipping | 2–7 Business Days |
| Express Shipping | 1–3 Business Days (Selected Cities) |
| Remote Areas | 5–10 Business Days |
| Back Order Products | As Mentioned on Product Page |
Delivery timelines are estimates only and are not guaranteed.
9. Delivery Delays
Occasionally deliveries may be delayed due to circumstances beyond our control including:
- Extreme weather
- Floods
- Natural disasters
- Political unrest
- Government restrictions
- Air cargo delays
- Transport strikes
- Courier operational delays
- Public holidays
- Incorrect shipping address
Thencix shall not be held liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.
10. Shipping Address
Customers are responsible for providing complete and accurate delivery information.
If an incorrect address is provided:
- Delivery may be delayed.
- Additional shipping charges may apply.
- The shipment may be returned to Thencix.
11. Cash on Delivery (COD)
Cash on Delivery is available only for eligible products and serviceable PIN codes.
Thencix reserves the right to disable COD for selected products, locations or customers based on operational requirements.
COD Verification
Every COD order may undergo verification before dispatch.
Verification methods may include:
- Phone Call
- WhatsApp Confirmation
- SMS Verification
- Email Confirmation
Orders that cannot be verified may be cancelled without prior notice.
12. High Value COD Orders
To reduce fraudulent orders and unnecessary logistics costs, all Cash on Delivery orders with a total order value of ₹25,000 or above require a 10% advance confirmation payment before processing.
- The remaining amount is payable at delivery.
- The advance confirms the customer's intent to purchase.
- The order will not be processed until the advance payment has been received.
13. COD Refusal & Return to Origin (RTO)
If a customer refuses delivery, is unavailable, provides an incorrect address, or the shipment is returned due to customer-related reasons after dispatch, the order will be treated as a Return to Origin (RTO).
In such cases:
- Forward shipping charges will be deducted.
- Return shipping charges (RTO) will be deducted.
- Insurance charges (if applicable) may be deducted.
- Payment gateway charges (where non-refundable) may be deducted.
- Packaging and handling costs may be deducted where applicable.
For prepaid orders, any remaining eligible refund will be processed only after the returned shipment has been received and inspected.
For COD orders above ₹25,000, the 10% advance payment may be adjusted against the actual logistics costs incurred due to the Return to Origin (RTO). If the logistics costs exceed the advance payment, Thencix reserves the right to recover the remaining balance before accepting future orders.
Repeated refusal of COD deliveries may result in permanent removal of Cash on Delivery eligibility.
14. Order Cancellation
Customer Cancellation
- Orders may be cancelled before dispatch.
- Once shipped, cancellation requests may not be accepted.
- Backordered or specially procured products may not be eligible for cancellation after procurement begins.
Cancellation by Thencix
We reserve the right to cancel any order for reasons including but not limited to:
- Stock unavailable
- Pricing errors
- Fraud suspicion
- Payment verification failure
- Supplier discontinuation
- Government restrictions
- Courier service unavailability
- Force Majeure events
If Thencix cancels a prepaid order, a full refund of the amount paid will be processed to the original payment method.
Small items
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Standard Delivery: Get It in 3 to 5 Working Days |
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All day delivery. Order by 9pm. |
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Next day delivery Get it next day |
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All day delivery. Order by 2 pm. |
Large items
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Standard Delivery: Get It in 3 to 5 Working Days |
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All day Delivery from 7am - 8pm. Order anytime: |
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Next day delivery it next day on weekdays. |
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All day delivery from 7am - 8pm. If Order by 2 pm |
7-Day Return, Replacement, DOA & Inspection Policy
1. 7-Day Return & Replacement Policy
Eligible products may be returned or replaced within 7 calendar days from the date of successful delivery, subject to the conditions mentioned in this policy.
The return period begins on the day the shipment is marked as delivered by our logistics partner.
2. Eligible Reasons for Return or Replacement
A return or replacement request may be accepted if:
- Wrong product delivered.
- Wrong model or capacity delivered.
- Physical damage during transit.
- Manufacturing defect.
- Dead on Arrival (DOA).
- Missing accessories supplied by the manufacturer.
- Product not matching the ordered specifications.
- Sealed package received empty (supported by mandatory unboxing video).
3. Products Eligible for Return
Products must satisfy ALL of the following conditions:
- Return request raised within 7 days.
- Product is in original condition.
- Original manufacturer box is available.
- All accessories are present.
- User manuals are included.
- Warranty card (if supplied) is available.
- Invoice is available.
- Security seals are intact.
- Serial number labels are intact.
- No signs of misuse, abuse or physical damage.
4. Products Not Eligible for Return Due to Change of Mind
Returns will generally not be accepted for:
- Products purchased by mistake.
- No longer required.
- Found cheaper elsewhere.
- Changed mind after purchase.
- Compatibility issues caused by customer selection.
- Failure to read product specifications before purchase.
Customers are encouraged to verify product compatibility before placing an order.
5. Dead on Arrival (DOA)
A product is considered Dead on Arrival (DOA) when it fails to function upon first use due to a manufacturing defect.
DOA claims must be reported within 48 hours of delivery.
Required Documents
- Invoice
- Product photographs
- Serial Number photographs
- Complete unboxing video
- Description of issue
Certain manufacturers may require technical verification before replacement approval.
6. Mandatory Unboxing Video
To protect both customers and Thencix against fraudulent claims, an uninterrupted unboxing video is mandatory for claims involving:
- Physical damage
- Transit damage
- Wrong product received
- Missing accessories
- Missing components
- Empty package
- Package tampering
Video Guidelines
- Recording must begin before opening the package.
- Shipping label must be clearly visible.
- The package must remain continuously visible.
- No cuts or edits are permitted.
- Opening process must be completely recorded.
- The condition of the product and accessories must be clearly shown.
Claims relating to shipping damage, missing items, or incorrect products submitted without an uninterrupted unboxing video may be declined after review.
7. Inspection Process
Every returned product undergoes a detailed technical inspection before any replacement or refund is approved.
Inspection Includes
- Serial number verification
- Warranty seal verification
- Manufacturer seal inspection
- Accessory verification
- Packaging verification
- Physical condition inspection
- Functional testing
- Tampering inspection
Inspection generally takes 2–5 Business Days after the product is received.
8. Return Rejection Conditions
A return or replacement request may be rejected if:
- Serial number does not match our dispatch records.
- Manufacturer seal has been removed.
- Warranty sticker is damaged or missing.
- Product has been physically damaged after delivery.
- Liquid damage is detected.
- Electrical burn marks are found.
- Bent CPU or motherboard socket pins are present.
- Unauthorized repair or modification has been attempted.
- Accessories are missing.
- Original box is missing.
- Product has excessive scratches or signs of use.
- Product returned is different from the dispatched item.
- Security labels have been removed.
- Return request exceeds the permitted return period.
9. Packaging Requirements for Returns
Customers must securely pack the returned product using the original packaging wherever possible.
Returned shipments should include:
- Original manufacturer box
- Internal protective packaging
- Invoice copy
- Warranty card (if supplied)
- User manuals
- Power adapters
- Cables
- Remote controls
- Mounting accessories
- Free promotional items received with the order (if applicable)
Products damaged due to inadequate return packaging may not qualify for replacement or refund.
10. Customer Responsibilities
- Inspect the package immediately upon delivery.
- Record an uninterrupted unboxing video.
- Check all accessories before installation.
- Verify the model number before use.
- Report issues within the specified time period.
- Do not install or attempt repairs if the product appears damaged or defective.
- Retain the original packaging until the return period expires.
11. Courier Damage
If the package appears damaged, torn, wet, resealed, or tampered with at the time of delivery, customers should:
- Take clear photographs before opening.
- Record a complete unboxing video.
- Notify Thencix within 24 hours of delivery.
- Retain all packaging materials for inspection.
12. Wrong Product Delivered
If Thencix ships an incorrect product, customers should notify us within 48 hours of delivery.
Upon verification, Thencix will arrange pickup (where service is available) and provide either:
- Replacement with the correct product, or
- Full refund if the correct product is unavailable.
13. Missing Items or Accessories
Claims for missing accessories, cables, manuals, or other included items must be reported within 48 hours of delivery and must be supported by an uninterrupted unboxing video.
14. Quality Assurance
Every order dispatched by Thencix undergoes quality checks, including product verification, serial number recording (where applicable), packaging inspection, and shipment documentation to help ensure customers receive genuine products in proper condition.
15. Refund Policy
Refunds are processed only after the returned product has been received, inspected, and approved by Thencix.
Refunds will be issued using the original payment method wherever possible.
Cash refunds are not provided.
Refund Timeline
| Stage | Estimated Time |
|---|---|
| Return Received | Day 0 |
| Technical Inspection | 2–5 Business Days |
| Refund Approval | 1–2 Business Days |
| Bank / UPI Processing | 3–7 Business Days |
Actual processing times may vary depending upon banks, payment gateways and financial institutions.
16. Refund Deductions
Refunds may be reduced by actual costs incurred where applicable.
These may include:
- Forward Shipping Charges
- Return to Origin (RTO) Charges
- Courier Handling Charges
- Packaging Costs
- Insurance Charges
- Payment Gateway Charges (where non-refundable)
- Other actual logistics expenses incurred by Thencix
No deductions shall apply where the return is due to an error by Thencix or where a verified defective, damaged or incorrect product has been supplied.
17. Replacement Policy
Where replacement is approved, Thencix may, at its sole discretion:
- Replace with the same product.
- Replace with an equivalent product of equal or higher value (subject to customer approval where applicable).
- Issue a refund if replacement is not possible.
Replacement availability depends upon current stock and supplier availability.
18. Manufacturer Warranty
Most products sold by Thencix include the manufacturer's warranty.
Warranty duration varies depending upon the manufacturer and product category.
Customers may be required to visit the manufacturer's authorised service centre directly for warranty claims.
Warranty Does Not Cover
- Physical Damage
- Liquid Damage
- Fire Damage
- Electrical Burn Marks
- Power Surge Damage
- Improper Installation
- Improper Voltage
- Unauthorized Repair
- Unauthorized Modification
- Normal Wear & Tear
- Accidental Damage
19. Serial Number Verification
To prevent fraud, Thencix records serial numbers, IMEI numbers, barcodes and product identification numbers for selected products before dispatch.
Return or warranty claims may be rejected if:
- Serial Number does not match dispatch records.
- Manufacturer label has been removed.
- Warranty sticker has been damaged.
- Security seal has been broken.
- QR Code has been removed.
- Product identification has been altered.
20. Non-Returnable Products
Unless covered under Dead on Arrival (DOA) or manufacturing defect, the following products are generally not eligible for return after installation, activation or use:
- Software & Digital Licenses
- Activation Keys
- Gift Cards
- Custom Built Computers
- Special Procurement Products
- Imported Products Ordered on Demand
- Products damaged by misuse
- Consumables
- Ink Cartridges
- Toner Cartridges
- Opened Batteries
- Products with missing accessories
- Products without original packaging
- Products
21. Business (B2B), Institutional & Bulk Orders
Products purchased for commercial, institutional, educational, government, reseller or business purposes may be subject to different terms from those applicable to retail consumers.
- Returns due to change of mind, project cancellation or excess procurement are generally not accepted.
- Special pricing, tender, institutional or bulk procurement orders are considered final once confirmed.
- Products specially procured or imported on customer request cannot be cancelled once procurement has commenced.
- Manufacturer warranty, where applicable, shall continue to apply in accordance with the respective manufacturer's warranty policy.
- Any replacement or refund shall be subject to inspection, stock availability and the terms of this policy.
22. GST Invoice Policy
Customers requiring a GST invoice must provide accurate GST registration details before placing an order.
- GST details entered during checkout will be used while generating the tax invoice.
- Customers are responsible for ensuring that their GSTIN, legal name and billing details are correct before completing the purchase.
- Once a tax invoice has been generated, modifications may only be made where permitted under applicable tax laws and operationally feasible.
- Incorrect GST details may affect Input Tax Credit (ITC) eligibility and Thencix shall not be responsible for losses arising from incorrect information provided by the customer.
23. Customer Responsibilities
Customers are expected to exercise reasonable care while receiving, inspecting and using products purchased from Thencix.
- Read the complete product description and specifications before placing an order.
- Verify hardware and software compatibility before purchase.
- Inspect the shipment immediately upon delivery.
- Record a continuous unboxing video before opening the package.
- Retain the original packaging, invoice and accessories during the return period.
- Report shortages, damage or incorrect products within the timelines mentioned in this policy.
- Do not install, dismantle or repair a defective product before contacting Thencix.
- Follow all manufacturer instructions during installation and operation.
24. Installation & Compatibility Disclaimer
Certain products require professional installation or technical expertise. Customers are responsible for ensuring that the selected product is compatible with their existing hardware, software and electrical environment.
Warranty, replacement or return requests may be declined where damage results from:
- Incorrect installation.
- Improper wiring or power supply.
- Use of incompatible accessories.
- Improper BIOS, firmware or software modification.
- Reverse polarity or incorrect voltage.
- Overclocking or unauthorised hardware modification.
- Failure to follow the manufacturer's installation instructions.
25. Data Protection & Data Loss Disclaimer
Customers are solely responsible for backing up all personal, business and confidential data before returning any product for replacement, repair or warranty service.
Thencix shall not be responsible for:
- Loss of personal files or documents.
- Loss of CCTV recordings.
- Loss of operating systems or software.
- Data corruption.
- Recovery of deleted information.
- Disclosure of personal data remaining on returned storage devices.
Where storage devices are replaced under warranty, existing data may be permanently erased and cannot be recovered.
26. Fraud Prevention & Abuse Policy
To protect genuine customers and prevent fraudulent claims, Thencix maintains detailed dispatch records and reserves the right to investigate suspicious transactions.
Claims may be rejected where there is evidence of:
- Component swapping.
- Serial number mismatch.
- Tampered security seals.
- False or misleading damage claims.
- Submission of altered invoices or documents.
- Repeated abuse of the return process.
- Payment fraud or chargeback abuse.
Thencix may request additional photographs, videos, identity verification or other supporting information before processing any claim.
27. Force Majeure
Thencix shall not be liable for delays or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, fire, pandemic, government restrictions, war, civil unrest, transport disruptions, courier delays, supplier shortages, internet outages or other unforeseen events.
28. Limitation of Liability
To the fullest extent permitted under applicable law, Thencix shall not be liable for any indirect, incidental, consequential or special damages arising from the purchase, installation, use or inability to use any product purchased from our website.
This includes, without limitation:
- Loss of profits.
- Loss of business.
- Loss of revenue.
- Business interruption.
- Loss of electronic data.
- Loss of CCTV recordings.
- Delay caused by manufacturers or logistics providers.
29. Consumer Rights
Nothing contained in this policy shall limit or exclude any statutory rights available to consumers under applicable laws of India, including the Consumer Protection Act, 2019. Where any provision of this policy conflicts with applicable law, the applicable law shall prevail to the extent of such conflict.
30. Governing Law & Jurisdiction
This Shipping, Returns, Refund & Warranty Policy shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India, unless otherwise required by applicable law.
31. Contact & Customer Support
If you have any questions regarding your order, shipping, returns, warranty claims or refunds, our Customer Support Team will be happy to assist you.
- Business Name: Thencix (Netlink Computer)
- Address: 109B, Osian Building, 12 Nehru Place, New Delhi – 110019, India
- Email: [email protected]
- Phone: +91-9891150949
- Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST), excluding public holidays.
- Response Time: We aim to respond to all customer queries within 24–48 business hours.
Customers must obtain return authorisation from Thencix before sending any product for return, replacement or warranty inspection. Returns received without prior authorisation may be refused or delayed.
FAQs
We understand that you're eager to receive your order, and we apologize for any inconvenience caused by delays. Here are a few steps to take if your order hasn't arrived within the expected timeframe:
Check Your Order Status: Log in to your Thencix account and check the status of your order. You can find updates on whether your order has been processed, shipped, or delivered.
Review Shipping Information: Verify that the shipping address provided during checkout is correct. Sometimes, incorrect addresses or incomplete information can cause delays in delivery.
Track Your Order: If your order has been shipped, you should have received a confirmation email with tracking information. Use the tracking number provided to monitor the progress of your delivery through the shipping carrier's website.
Contact Customer Service: If you've checked your order status, reviewed shipping information, and tracked your order but still haven't received it within the expected timeframe, please don't hesitate to contact our customer service team. We're here to help and can investigate further to determine the status of your order and assist with any necessary actions.
Consider Delivery Delays: Occasionally, factors such as weather conditions, holidays, or unexpected events may cause delays in delivery beyond our control. While we strive to ensure timely delivery, please understand that some delays may occur.
Rest assured, we're committed to ensuring that your order reaches you as soon as possible. Thank you for your patience and understanding.
Yes, we understand that your needs may not always align with standard business hours. We strive to accommodate our customers' requirements as much as possible, including delivery on public holidays. However, delivery on public holidays is subject to courier availability in your area.
Factors to Consider:
Courier Availability: While we aim to provide delivery services on public holidays, it ultimately depends on the availability of our courier partners in your specific location. Some couriers may have limited service or may not operate at all on certain holidays.
Extended Delivery Timeframe: Please note that delivery on public holidays may result in an extended delivery timeframe compared to regular business days. Factors such as increased order volume or courier schedules may contribute to delays in delivery.
Communication: If your order is scheduled for delivery on a public holiday or if there are any changes to the delivery timeframe, we will communicate with you promptly to keep you informed of the status of your order.
Contact Us:
If you have any questions or concerns regarding delivery on public holidays or if you need assistance with a specific order, please don't hesitate to contact our customer service team. We're here to assist you and ensure that your delivery needs are met to the best of our ability.
Thank you for choosing us for your delivery needs, and we appreciate your understanding.
Yes, we offer next-day delivery (NBD) services to ensure swift receipt of your order. However, availability varies based on your location. Currently, next-day delivery is exclusively available for orders within the Delhi NCR region.
Factors to Consider:
Location-Based Availability: Next-day delivery is limited to specific areas, with NBD currently being serviced in the Delhi National Capital Region (NCR) only.
Order Cut-Off Time: To qualify for next-day delivery, orders must be placed within the specified cut-off time. Orders placed after this time may be processed for delivery on the subsequent business day.
Delivery Timelines: While we strive to ensure timely delivery, please note that unforeseen circumstances or factors beyond our control may impact delivery schedules. We will communicate any changes to your delivery timeframe promptly.
Contact Us:
If you have any questions regarding next-day delivery services or need assistance with your order, please feel free to contact our customer service team. We're here to help and ensure that your delivery requirements are met to the best of our ability.
Thank you for choosing us for your delivery needs, and we appreciate your understanding.
Yes, typically, a signature is required upon delivery to ensure that your order reaches you securely. However, we also offer OTP (One-Time Password) verification as an alternative method to confirm delivery.
Delivery Confirmation Options:
Signature Requirement: In most cases, our delivery partners will require a signature from the recipient upon delivery. This helps us verify that the order has been received by the intended recipient.
OTP Verification: Alternatively, for added convenience, we offer OTP verification for select deliveries. With OTP verification, you will receive a unique one-time password via SMS or email, which you can provide to the delivery person as confirmation of receipt.
Note: The availability of OTP verification may vary depending on the delivery location and the courier service used for your order.
Contact Us:
If you have any questions about the delivery process or need assistance with your order, please don't hesitate to contact our customer service team. We're here to ensure that your delivery experience is as smooth and convenient as possible.
Thank you for choosing us for your delivery needs, and we appreciate your understanding.
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