Shipping & Returns

At Thencix, we strive to deliver your orders swiftly and efficiently. Here's what you need to know about our delivery process:

delivery return img

1. Order the Product and Specify the Delivery Method

delivery img icon 1

2. You Will Receive an Order Confirmation Message

delivery img icon 2

3. Wait for Your Order to Arrive

delivery img icon 3

4. Successfully Delivered

delivery img icon 4

Shipping Policy

Thank you for choosing Thencix as your go-to online electronic store in India. We strive to provide our customers with the best possible shopping experience, which includes a seamless and timely shipping process. Therefore, we have developed the following shipping policy to ensure hassle-free delivery of your orders.

Shipping Options:

  • We offer free standard shipping on all orders within India.

  • We also offer expedited shipping options at an additional cost. The cost and estimated delivery time will be displayed at checkout.

Order Processing Time:

  • We process and ship orders within 1-2 business days of receiving the order.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time:

  • Standard shipping usually takes 2-5 business days to arrive.

  • Expedited shipping options are available and delivery times will vary depending on the shipping option selected.

Tracking Your Order:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

  • You can track your package by entering the tracking number on our website or on the carrier's website.

Customs and Duties:

  • Please note that international shipments may be subject to customs and import duties, which are the responsibility of the customer.

  • Thencix is not responsible for any additional charges or delays caused by customs.

Shipping Address:

  • Please make sure to provide an accurate and complete shipping address during checkout. We are not responsible for orders that are undeliverable due to an incorrect or incomplete address.

Delayed Shipping:

  • In rare instances, shipping may be delayed due to unforeseen circumstances such as extreme weather conditions, carrier delays, or other situations outside of our control. In such cases, we will notify you as soon as possible and provide you with an estimated delivery date.

Please note that our shipping policy is subject to change without notice. If you have any questions or concerns regarding our shipping policy, please contact our customer support team at sales@thencix.com or call us at +91 9891150949. We are always happy to assist you.

small items

Small items

Standard Delivery: Get It in 3 to 5 Working Days

All day delivery. Order by 9pm.

Next day delivery Get it next day

All day delivery. Order by 2 pm.

large items

Large items

Standard Delivery: Get It in 3 to 5 Working Days

All day Delivery from 7am - 8pm. Order anytime:

Next day delivery it next day on weekdays.      

All day delivery from 7am - 8pm. If Order by 2 pm 

Exchange or Return of Goods

Thencix as your go-to online electronic store. We understand that sometimes a product may not meet your expectations or you may change your mind about your purchase. Therefore, we have developed the following return policy to ensure a hassle-free shopping experience for you.

Returns and Refunds:

  • If you are not satisfied with your purchase, you can return it within 7 days of the delivery date for a refund or exchange.

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • To initiate a return, please contact our customer support team at sales@thencix.com or call us at 9891150949.

  • You will be responsible for the return shipping costs unless the item is defective or the wrong item was shipped to you.

  • Once we receive the item, we will inspect it and process your refund or exchange within 3-5 business days.

Defective Products:

  • If you receive a defective product, please contact our customer support team within 7 days of delivery at sales@thencix.com or call us at 9891150949.

  • We will provide you with a prepaid shipping label to return the item, and we will send you a replacement or issue a refund as soon as we receive the defective item.

Exclusions:

  • We do not accept returns or refunds for items that have been damaged due to misuse, abuse, or neglect.

  • We do not accept returns or refunds for software products or digital downloads.

  • The product is not accepted back if at least one of the components is missing:

    • fully equipped equipment;
    • a receipt proving the fact of purchase in the Thencix online store;
    • warranty card;
    • an act with a description of the defect drawn up by the service department.

Please note that our return policy is subject to change without notice. If you have any questions or concerns regarding our return policy, please contact our customer support team at sales@thencix.com or call us at 9891150949. We are always happy to assist you.

FAQs

My order hasn't arrived yet. Where is it?

We understand that you're eager to receive your order, and we apologize for any inconvenience caused by delays. Here are a few steps to take if your order hasn't arrived within the expected timeframe:

  1. Check Your Order Status: Log in to your Thencix account and check the status of your order. You can find updates on whether your order has been processed, shipped, or delivered.

  2. Review Shipping Information: Verify that the shipping address provided during checkout is correct. Sometimes, incorrect addresses or incomplete information can cause delays in delivery.

  3. Track Your Order: If your order has been shipped, you should have received a confirmation email with tracking information. Use the tracking number provided to monitor the progress of your delivery through the shipping carrier's website.

  4. Contact Customer Service: If you've checked your order status, reviewed shipping information, and tracked your order but still haven't received it within the expected timeframe, please don't hesitate to contact our customer service team. We're here to help and can investigate further to determine the status of your order and assist with any necessary actions.

  5. Consider Delivery Delays: Occasionally, factors such as weather conditions, holidays, or unexpected events may cause delays in delivery beyond our control. While we strive to ensure timely delivery, please understand that some delays may occur.

Rest assured, we're committed to ensuring that your order reaches you as soon as possible. Thank you for your patience and understanding.

Do you deliver on public holidays?

Yes, we understand that your needs may not always align with standard business hours. We strive to accommodate our customers' requirements as much as possible, including delivery on public holidays. However, delivery on public holidays is subject to courier availability in your area.

Factors to Consider:

  1. Courier Availability: While we aim to provide delivery services on public holidays, it ultimately depends on the availability of our courier partners in your specific location. Some couriers may have limited service or may not operate at all on certain holidays.

  2. Extended Delivery Timeframe: Please note that delivery on public holidays may result in an extended delivery timeframe compared to regular business days. Factors such as increased order volume or courier schedules may contribute to delays in delivery.

  3. Communication: If your order is scheduled for delivery on a public holiday or if there are any changes to the delivery timeframe, we will communicate with you promptly to keep you informed of the status of your order.

Contact Us:

If you have any questions or concerns regarding delivery on public holidays or if you need assistance with a specific order, please don't hesitate to contact our customer service team. We're here to assist you and ensure that your delivery needs are met to the best of our ability.

Thank you for choosing us for your delivery needs, and we appreciate your understanding.

Is next-day delivery available on all orders?

Yes, we offer next-day delivery (NBD) services to ensure swift receipt of your order. However, availability varies based on your location. Currently, next-day delivery is exclusively available for orders within the Delhi NCR region.

Factors to Consider:

  1. Location-Based Availability: Next-day delivery is limited to specific areas, with NBD currently being serviced in the Delhi National Capital Region (NCR) only.

  2. Order Cut-Off Time: To qualify for next-day delivery, orders must be placed within the specified cut-off time. Orders placed after this time may be processed for delivery on the subsequent business day.

  3. Delivery Timelines: While we strive to ensure timely delivery, please note that unforeseen circumstances or factors beyond our control may impact delivery schedules. We will communicate any changes to your delivery timeframe promptly.

Contact Us:

If you have any questions regarding next-day delivery services or need assistance with your order, please feel free to contact our customer service team. We're here to help and ensure that your delivery requirements are met to the best of our ability.

Thank you for choosing us for your delivery needs, and we appreciate your understanding.

Do I need to be there to sign for delivery?

Yes, typically, a signature is required upon delivery to ensure that your order reaches you securely. However, we also offer OTP (One-Time Password) verification as an alternative method to confirm delivery.

Delivery Confirmation Options:

  1. Signature Requirement: In most cases, our delivery partners will require a signature from the recipient upon delivery. This helps us verify that the order has been received by the intended recipient.

  2. OTP Verification: Alternatively, for added convenience, we offer OTP verification for select deliveries. With OTP verification, you will receive a unique one-time password via SMS or email, which you can provide to the delivery person as confirmation of receipt.

Note: The availability of OTP verification may vary depending on the delivery location and the courier service used for your order.

Contact Us:

If you have any questions about the delivery process or need assistance with your order, please don't hesitate to contact our customer service team. We're here to ensure that your delivery experience is as smooth and convenient as possible.

Thank you for choosing us for your delivery needs, and we appreciate your understanding.

Need a Help?

  • phone +91989115049
  • messenger Messenger
  • telegram Telegram
  • email Email: Sales@thencix.com

Subscribe us

OUR ADDRESS

Netlink Computer

109B Osian Building 12
Nehru Place 110019

Phone: +919891150949
Email: sales@thencix.com

CONTACT US

Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find.